Frequently Asked Questions
Below you'll find a list of common party rental questions when renting rides and equipment from Jumptastic Party & Event Rentals. We know that this cannot cover every question concerning your rental or use of our website, so if you don't find the answer to your specific question here, please call us at (404) 537-1805. We love to hear from our customers; new and old!
Why choose Jumptastic?
Jumptastic is North Georgia's premier source for safe, clean and affordable entertainment for all ages. Throughout the years, we have provided fun and games at well over 7,000 parties and events. Our professional drivers and staff are friendly and well-trained. We routinely clean and inspect all of our equipment before allowing its use. We are licensed and insured for your safety.
What type of parties and events do you provide inflatable Rides and Games for?
Whether you're planning a large festival, community, school, religious event; or backyard party, Jumptastic provides fun rides and equipment for every occasion. Our experienced Event Services Team can assist in planning your event or we can handle everything for you.
How far in advance should I place my reservation?
For your convenience, the fastest way to reserve your party or event equipment is through our website www.jumptastic.com. Please make your reservations as soon as possible. All of our Rides and Games are very popular and often booked weeks and even months in advance. The sooner you call, the more likely you are to be able to obtain the item you want.
What form of payment do you accept?
In addition to business checks (with prior approval), we accept Visa, MasterCard, Discover and American Express. If you are paying with cash, please have the correct amount. For their safety, our drivers do not carry change.
Do you offer multi-unit discounts?
Jumptastic strives to provide entertainment value without sacrificing quality and safety. In order to assist you in your selection process, our website clearly states pricing and indicates availability of all of our rides, games and equipment. Please see the Package Specials portion of our website for additional discounts or simply call for a customized rental quote.
For pricing or questions regarding large festivals, carnivals, fundraisers, profit-sharing, pay-per-ride events, staffing, etc., please call (404) 537-1805. We can assist you with event planning or handle the entire event for you.
What type of ground surfaces can you set-up on?
If possible, all inflatables and tents should be staked in the ground for safety. If staking is not possible, weights will be required in lieu of stakes. Set-up location and conditions are the responsibility of the customer, and must be identified upon placing rental reservation and cannot be modified once the driver has left the warehouse.
Jumptastic is not responsible for damage to underground cabling and/or utilities including irrigation systems. For information regarding utility locates %u2013 dial 811.
Can you set up in a park or other public location?
The customer is responsible for obtaining proper permission and/or permits for equipment rented and placed in parks or other public locations. If proof of insurance is required, please allow 2-3 business days for processing requests.
How many people can play in an inflatable at one time?
Ride loading varies by rider's size and age, equipment size, type and manufacturer. Some inflatables can safely handle more participants than others. General guidelines can be provided by our knowledgeable customer service team. In general, inflatable slides and interactive games allow one to two guests at a time. Most inflatable rides can safely hold between 4 and 10 guests depending on the size of the unit and ages of the riders. Safety recommendations and rules for operation will be provided to you at the time of delivery. Each ride has safety information located on the exterior of the ride and is the definitive source for identifying the safe operation of the ride. Adult supervision is required for safe operation of any inflatable unit.
Are your inflatables safe and clean?
Jumptastic continually purchases inflatables with the newest safety features. We search for manufacturers that construct with quality and safety in mind! All of our units are constructed from commercial grade materials with double stitching. All of the materials are fire retardant. The windows of the bounces are made of specially designed mesh netting, which allows for easy viewing and minimizes the chances of getting entangled.
All of our inflatables are cleaned and inspected after every rental and are routinely completely disinfected. We are committed to making sure that your children are playing in a clean, healthy, and safe environment.
I decided to pick up my ride to save money, what should I expect?
Picking up and setting up your party or event equipment is one way to save money on your rental. However, safety of our equipment along with you and your guests remaining a primary concern. The inflatables we routinely allow to be set up by customers range from 150 pounds to over 350 pounds. Transportation requires a large SUV (for a standard bounce house only), van, truck or trailer. Extra caution must be taken to ensure the bounce house is set-up safely and returned in the same condition as it was received. We highly recommend a minimum of two people for set-up and take-down.
What is your cancellation policy?
Cancellations made on the same day the order is processed or more than ten (10) days before the start of the rental period will result in a full refund of payments made in the same manner as payment was received. Cancellations processed within ten (10) days of the rental period for any reason will result in the issuance of a "raincheck" equal to payments received valid for a period of up to one year from the cancellation date. Due to the expense involved with loading equipment and transportation expenses, services will be considered rendered on the first day of the rental period and cancellations made on that day will require full payment per the rental agreement.
What is the difference between the "delivery fee" and a "travel fee" and why do I see both on my order?
Jumptastic offers a wide range of products which can be delivered for your party and event for a fee. The delivery fee is determined by the type, size, weight and set-up requirements provided by the manufacturer of the equipment. With the exception of tables and chairs which is limited to curbside delivery, the "delivery fee" will include a one time placement of the rental equipment with the set-up discussed in the order process and outlined in the Rental Agreement. Should you change your mind on the placement or set-up conditions including the set-up surface, location, etc. additional charges may apply and set-up may not be possible.
The 'travel fee" solely compensates the delivery driver for their time and expense for transportation of the rental items based on the venue's distance from our warehouse. Travel fees are not charged within a defined distance from our warehouse and is often referred to as our "free delivery area."
Set-up fees will be charged in certain instances that additional time and work is requested.
Can the inflatables be set-up indoors?
Yes, our units can be set up inside or outside! You will need to have enough ceiling height (about 18'-20') to accommodate most inflatables although we have some shorter units. The inflatable must not be set up too near hot lights, fire prevention equipment, air conditioning vents, or any fire hazards. Many gymnasiums, halls, churches, malls, or locations with sufficient height will do just fine.
Is it customary to tip the delivery team?
If you believe the service level warrants a tip, it would certainly be appreciated by these hard working team members that often work long hours in challenging conditions. However, tipping is not required.
What should I do if I lose power or have another problem?
Immediately call your delivery driver or the office 404-537-1805 with any concerns regarding personnel or equipment. In case of a real emergency, dial 911.
Interrupted power is the primary source of inflatable failures. Should the blowers provided to you stop working, immediately remove the children playing in or on it. Then check the circuit breaker to see if it has tripped. If the circuit breaker has tripped, try to identify and isolate any other equipment from the circuit before resetting the breaker.
How much electricity do I need?
Our inflatable rides and games are inflated using a fully enclosed electric blower unit that is powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each blower draws roughly 9-10 Amps (1,000 -1,100w) and some larger units use multiple blowers. Electricity is needed within 100 feet of the inflatable. These motors run constantly to keep the unit inflated so constant ample power will be required.
Concession equipment should not be placed on the same power source. The units are powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each machine requires between 7-11 Amps (900-1,300w).
Jumptastic supplied generators may only be used to power Jumptastic equipment. A generator may be used to power the units if sufficient outlets/power is not available. Please see the accessories portion of our website for pricing.
Still have a question? Call or Write: firstname.lastname@example.org 770-448-5515