Risk-Free Cancellation

24 Hour Risk-Free Cancellation

In addition to our standard cancellation policy, we now offer a 24 hour risk-free cancellation policy, should you need to cancel after you book your order.

As part of our customer commitment, we offer a risk-free cancellation policy which means that after you’ve placed an order online, you have up to 24 hours to cancel it for any reason and receive a full refund. No fees. No questions. 100% of the payment refunded back to you.

Cancellation request must be made by midnight of the day after the online order is placed. This means that if an order is placed on a Monday, you have up until midnight on Tuesday to cancel the order. Requests must be made over the phone to (770) 448-5515 or via email to info@jumpandslide.com.

To read our standard cancellation policy, please check out our Company Policies section on our site.

FREQUENTLY ASKED QUESTIONS

Jump and Slide is a top pick for anyone looking to set up rentals for their event because:
  • We handle delivery, installation, and dismantling so that your event is good to go “right out the box” before guests get through the door.
  • We also pack up your rented items as soon as your event is over.
  • We provide uncontested customer service. A lot of businesses say it, but our reviews speak for themselves. We offer party planning checklists upon inquiry so that you can throw the perfect party.
  • Our aim is to be more than simply another party rental business: we’re your trusted advisor when it comes to all things party rental related.
It has been our experience that we can provide inflatables and other party rental items for every type of event, but if you have any doubts, please click the chat button below to speak with a customer care representative. We’re always happy to hear from our customers.
Good question. We understand the inconvenience of having to wait, and then return to the site, only to find out that the product you want was usurped by someone else. The sooner you book, the better the chances. We offer a risk-free cancellation up to 24 hours before your event for a full refund of any money you’ve put down as a deposit. We get that things don’t always pan out. The weather is unpredictable, kids catch bugs, and plans change. Jump and Slide has you covered.
For your convenience, we accept all major credit cards, including Visa, Mastercard, Discover, and American Express. Please note, the billing address must be from the state of Georgia. Addresses outside of Georgia will require additional verification and may often be denied. We also accept business checks, which must clear our account 48 hours before your event unless prior arrangements have been made. Unfortunately, we do not accept personal checks or cash payments, and our drivers do not carry cash or change. If you feel our drivers have done an exceptional job and wish to tip them, please do so directly with the driver.

At this time, we do not offer multi-unit discounts. We occasionally offer discounts via our social media accounts. Be sure to like and follow to stay up-to-date on the latest news!